Shipping policy

Shipping Policy

At Velunab, we are committed to delivering your orders quickly, safely, and at no additional cost.

1. Free Shipping

  • We offer free standard shipping on all orders.
  • There are no minimum purchase requirements or hidden fees.

2. Processing Time

  • Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is processed, you will receive a confirmation email with shipping details.

3. Delivery Time

  • Estimated delivery time is 5–8 business days after processing.
  • Delivery times may vary depending on your location and external factors such as carrier delays.

4. Shipping Carriers

  • We partner with reliable shipping carriers to ensure timely and secure delivery.
  • The carrier used will depend on your location and availability.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your shipment status at any time.

6. Delays

While we strive to meet all delivery estimates, delays may occur due to:

  • High order volume
  • Weather conditions
  • Carrier or logistics disruptions

Velunab is not responsible for delays caused by external factors beyond our control, but we will always assist you in tracking your order.

7. Incorrect Address

  • Please ensure your shipping address is accurate at checkout.
  • Velunab is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you notice an error, please contact us immediately.

8. Lost or Stolen Packages

  • If your package is lost or marked as delivered but not received, please contact us.
  • We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Contact Information

If you have any questions about shipping, please contact us:

Velunab
Website: Velunab.shop
Email: Contact@velunab.com
Phone: +1 978-525-3748
Address: 43662 Glen Castle Ct, Ashburn, VA 20147, United States