Frequently Asked Questions (FAQs)

Welcome to Velunab! Below you’ll find answers to the most common questions about our products, orders, shipping, and returns.

🛍️ Orders

How do I place an order?

Simply browse our website Velunab.shop, select your favorite dresses, add them to your cart, and proceed to checkout.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, so changes are not always guaranteed.

🚚 Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all orders.

How long does delivery take?

• Processing Time: 1–2 business days
• Shipping Time: 5–8 business days

Will I receive tracking information?

Yes, tracking details are available. You can request your tracking information by contacting us.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery.

Do I have to pay for return shipping?

No, we provide free return shipping on all eligible returns.

Are there any restocking fees?

No, we do not charge restocking fees.

Are any items non-returnable?

No, we do not have final sale items. All eligible items can be returned if they meet our return conditions.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect your return.

📦 Order Tracking

How can I track my order?

You can track your order by contacting us via email or phone and providing your order number.

👗 Products

What products do you sell?

Velunab specializes in dresses and fashion apparel.

How do I choose the right size?

We recommend checking the size guide available on each product page before placing your order.

🔒 Payments & Security

Is my payment information secure?

Yes, all payments are processed securely through trusted third-party providers. We do not store your full payment details.

📞 Contact & Support

How can I contact Velunab?

You can reach us using the following methods:

Email: Contact@velunab.com
Phone: +1 978-525-3748
Address: 43662 Glen Castle Ct, Ashburn, VA 20147, United States

What are your customer service hours?

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

If you have any other questions, feel free to contact us. We’re always happy to help!

Thank you for choosing Velunab.